Privacy Policy

What Personal Information do we process?

We collect, store and use the following kinds of personal information:

  • Your name and contact details, including postal address, telephone number, and email address (where applicable)
  • Financial information you provide where you make a payment, such as bank details or credit/debit card details, although we don’t store credit or debit card details (see below)
  • Information about your computer/mobile device and your visits to and use of this website, including for example your IP address and geographical location
  • Information about our services which you use/which we consider of interest to you
  • Information as to whether you are a tax payer so that we can claim Gift Aid
  • Any other personal information you share with us as described above.

Do we process Sensitive Personal Information?

  • Certain categories of personal information are regarded by the law as more sensitive than others.
  • This is known as ‘special category’ or ‘sensitive personal data’ and covers things like information about your health, ethnic origin, religious beliefs, political opinions or any genetic or biometric data that is used to identify you.
  • We do not usually collect ‘sensitive personal data’ about our supporters unless there is a clear reason for doing so, such as participation in an arranged excursion, where we need this information to ensure that we provide appropriate facilities or medical support to enable you to safely participate.
  • We will always make it clear when we collect this information from you what sensitive personal data we are collecting and why.

Your Debit and Credit Card information

If you use your credit or debit card to buy something we will use a specialist payment processor. We will also ensure that card details are handled securely under Payment Card Industry (PCI) Data Security Standards. For more information about these Standards see here – https://www.pcisecuritystandards.org/security_standards/index.php.

If you provide your card details to make a payment for a service by phone, only BCFS staff who are authorised and trained to process payments should be able to collect or see your card details. We never store your credit or debit card details following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed.

Please do not send an email containing any credit or debit card details, since it will be immediately deleted and no payment will be taken. If this happens, we’ll let you know.
All service purchases should be completed through the website (www.bcfs.org.uk) or via our customer support office by calling 01204 364777.

Job Applicants

If you apply to work at the BCFS, we will only use the information you give us to process your application. If we want to disclose information to someone outside the BCFS, for example, if we need a reference from your previous employer, we will tell you beforehand. The only exception is where the law obliges us to disclose information to a third party (such as the police) and we are not allowed to tell you.

If you are unsuccessful in your job application, we may hold your personal information after we’ve finished recruiting for the post you applied for, for up to 12 months to deal with any follow up queries or issues.

If you commence employment with the BCFS, your personal information will be processed in accordance with your employment contract and other applicable human resources policies we have from time to time.

How we use your information

We use your personal information for a number of purposes including the following:

  • To provide you with the services, products or information you have requested;
  • To provide information about our work and activities although this will only be where you have consented to being contacted for those purposes unless the BCFS is in a position to rely on the Legitimate Interest basis for contacting you via postal communication only (see further information below under Legal Basis for Processing)
  • To process donations we may receive from you;
  • To create an account for you if you register with us;
  • To deliver products or services you
  • To process orders from our shops or provide after-sales service;
  • For administration purposes (for example we may contact you regarding a donation you have made);
  • For internal management, such as record keeping of enquiries, feedback or complaints;
  • To invite you to participate in surveys or research (although this is voluntary);
  • To use IP addresses to identify your approximate location, to block disruptive use, to record website traffic or to personalise the way our information is presented to you;
  • To analyse and improve the online services we offer, to make them as user-friendly as possible;
  • Where collecting and holding your information is required or authorised by law;
  • We may use your personal information for the purposes of credit risk reduction or fraud prevention (using external specialist agencies to help us); and
  • Other specific purposes that you may agree to from time to time.

Legal basis for processing

The law requires us to set out the lawful grounds on which we collect and process your personal information as described in this Policy. Depending on the purposes for which we use your data, one or more of the grounds listed below may be relevant:

Legitimate Interest

In certain instances, we collect and use your personal information by relying on the legitimate interest legal basis. In broad terms, our “legitimate interests” means our interest in being able to run the Bolton Community Furniture Store as a charitable entity effectively in pursuit of our aims and ideals. This includes:

  • Sending excursion calendars to service users by post
  • Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective;
  • Processing donations;
  • Staff recruitment and taking applications for volunteers and contacting volunteers about their role; and
  • The use of CCTV recording equipment in and around our premises for monitoring and security purposes

However “legitimate interests” can also include your interests, such as when you have requested information or certain goods/services from us, and those of third parties.

If we rely on the “legitimate interests” basis to use your personal information, we will only use the information in accordance with the purposes described in this Policy.

When we legitimately process your personal information in this way, we also consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where collection and use of your information would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law)

Consent:

In many instances, we will rely on obtaining your consent to our use of your personal information in a certain way (for example, asking for your consent to use your personal information to send you excursion calendars, and we may ask for your explicit consent to share sensitive personal information with us)

Legal Obligation:

We may need to collect, process and disclose personal information to comply with a legal obligation. For example, where we are ordered by a court or regulatory authority or we are legally required to hold donor transaction details for Gift Aid or accounting/tax purposes. We may also use personal information to cross check and prevent known malicious activities on BCFS operated services.

Performance of a contract:

For example if you purchase something from our shop or agree to work for us, we need to be able to process your information for the purpose of meeting our contractual obligations.

Your Rights

You have the following legal rights in relation to our collection and processing of your personal information:

  • Right to be informed – you have the right to be told how your personal information will be used. This Policy and other policies and statements used on this website and in our communications are intended to provide you with a clear and transparent description of how your personal information may be used.
  • Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information (and other related information). Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exceptions that apply.
  • Right of erasure – at your request we will delete your personal information from our records as far as we don’t have an overriding legitimate reason for holding on to it (e.g. to comply with a legal obligation).
  • Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask us to update those records. You can also ask us to check the personal information that we hold about you if you are unsure whether it is up to date or not.
  • Right to restrict processing – you have the right to ask us to restrict the processing of your personal information if there is disagreement about its accuracy or whether our use is legitimate or not.
  • Rights related to automated decision-making – where we take automated decisions in relation to your personal information with no human involvement (i.e. such as credit scoring) you have the right to ask us for human intervention or to challenge any such decision.
  • Right to object – you have the right to object to processing where we are: (i) processing your personal information on the basis of the legitimate interests ground (see ‘Legal basis for processing’ above) and we have no compelling reason we can demonstrate to continue with that processing; (ii) using your personal information for direct marketing, or; (iii) using your personal information for statistical purposes.

It is always your choice as to whether you want to receive information about our work. If you do not want us to continue to contact you, you have the right to object or change your mind at any time.

You can also change or edit any of your contact preferences at any time (including telling us that you don’t want us to contact you by telephone, or by post) by contacting our Customer Support Office on 01204 364777 or admin@bcfs.org.uk or you can write to: Bolton Community Furniture Store, Unit A1 Lecturers Close, Bolton, BL3 6DG.

If you have indicated that you do not wish to be contacted by us, we will retain your details on a ‘do not contact’ list to help ensure that we do not contact you accidentally. However, we may still need to contact you if you carry on dealing with us, including (but not limited to):

  • Processing a donation you make;
  • Explaining and apologising where we have made a mistake; and
  • Dealing with future legal claims in connection with a contract we have with you

To exercise any of these rights, please send a description of the personal information in question to our Data Protection Office at the address shown in the Contact us section below. Please note that some of these rights may be subject to legal restrictions, which we’ll tell you about if they apply.

For more information about your rights or if you are not happy with our response to your request, you can contact the Information Commissioner’s Office (ICO) – for more details, see https://ico.org.uk/.

Recipients – Information and disclosure

We do not share, sell or rent your information to third parties for marketing purposes. However, we may disclose your personal information in the following circumstance:

  • Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example, where ordered by government bodies and law enforcement agencies), or in order to enforce or apply our rights (including in relation to lawful operation of our website or enforcing applicable terms and conditions) or to protect the BCFS, for example in cases of suspected fraud or defamation.

Under 18s

We are committed to protecting the privacy of the young people that engage with us.

If you are under 18, please ensure that you have consent from a parent or guardian before giving us your personal information. When we collect information about a child or young person aged under 18 we will make it very clear as to the reasons for collecting this information and how it will be used. We take particular care with such personal information relating to young people.

Inappropriate website content

If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory, abusive, or hateful content on our forums or social media pages, if necessary, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

International transfer of personal information

For financial and technical reasons we may, on occasion decide to use the data hosting or data processing services of a supplier who is based outside the UK and European Economic Area (EEA), which means that your personal information may be transferred to that supplier and processed and stored outside the UK and EEA. This includes countries that are not considered to have the same standards for legal protection of personal information that you enjoy in the UK. We will always take steps to choose highly reputable suppliers, who respect your security and will put in place suitable legal safeguards with that supplier to protect your personal information, so that it is subject to the same privacy standards that you have in the UK.

If and when this occurs, the supplier is usually based in the USA and we always ensure that they have adopted the EU-US Privacy Shield Framework or are subject to EU-approved contract clauses which offer a mechanism for the non-EU based supplier to comply with EU data protection requirements in respect of your personal information.
For more information about this (and any safeguards we’ve taken) please contact us at the address in the Contact Us section below.

Keeping your personal information

We keep your personal information only for as long as we need to use it for the purposes set out in this Policy.

We have adopted a data retention policy that sets out the different periods we retain personal information for in respect of these relevant purposes. The criteria we use for determining these retention periods is based on various legal requirements; the purpose for which we hold data and whether there is a legitimate reason for continuing to store it (such as in order to deal with any future legal disputes); and guidance issued by relevant regulatory authorities including, but not limited to, the Information Commissioner’s Office (ICO).

Personal information that we no longer need is securely disposed of and/or anonymised so you can no longer be identified from it. Some personal information may be retained by us in archives for statistical or historical research purposes although we will do this in a manner that complies with applicable data protection law.

We continually review what personal information and records that we hold, and delete what is no longer required. We never store payment card data after the transaction has been completed.

Contact Us

If you would like to receive further information about this Policy or any of our safeguards, please contact Bolton Community Furniture Store, Unit A1 Lecturers Close, Bolton, BL3 6DG. Email : admin@bcfs.org.uk

Cookie Policy

What is a cookie?

Cookies are small text files that are automatically placed onto your device via the browser (e.g. Microsoft Internet Explorer, Apple Safari, Google Chrome or Firefox) that you use to access a website that you visit. They are widely used to improve the performance of websites, for saving different options and to provide website owners with information on how their website is being used.

There are broadly four reasons why a cookie might be stored on your device when visiting the BCFS website:

  • Cookies that make the website work properly for you and enable you to make use of the secure online services that we provide
  • Cookies that collect data about your use of the website which are then anonymised and used to help us improve our online services
  • Cookies that remember your preferences and make the website easier for you to use
  • Cookies that are placed by third party services we make use of to enhance the information we present online. We have no control over these third party cookies.

Further details about the cookies that the BCFS issue and manage, their name, purpose, what website they appear from and how long they remain on your device can be seen here.

Categories of Cookies – there are 4 types:

  • Strictly Necessary Cookies – These cookies are essential for you to be able to use and move around website or for you to use certain features: e.g. adding items to a shopping basket or remembering items in a shopping basket if you revisit the website.
  • Performance Cookies – These cookies collect information about how you as the viewer makes use of the website: e.g. which pages you visit most. These cookies do not collect information that personally identify you as a viewer.
  • Functionality Cookies – These cookies remember choices made by you or aspects of your interaction with our website to enhance your experience during your visit to our website. These cookies are also used to remember a user’s preferences for a font size, or customisable parts of a web page: e.g. language, appeals visited or user’s location.
  • Targeting cookies i.e. Third Party Cookies and Cookies used for Advertising – These cookies collect information if you decide to share a page from the website or if you use social media sites: e.g. Facebook etc, These may track how you interact with our website which then shows you relevant content elsewhere on the internet. These may also be used to choose the advertisements that are displayed to you on our website and other websites.

Other Third Party Cookies

You may notice some other cookies that are not related to the BCFS’s website whilst visiting www.bcfs.org.uk. Some of our pages contain embedded content such as You Tube video, Twitter feeds, Facebook likes or Google+ shares, and you may receive cookies delivered from these websites. Bolton Community Furniture Store does not govern the publication of third-party cookies. To understand more about these third party cookies and their privacy policies, please visit the relevant sites as detailed below.

Third Party Policy Location

YouTube https://www.google.com/policies/technologies/types/

Google https://www.google.com/policies/technologies/types/

Google Analytics https://www.google.com/policies/technologies/types/

Facebook https://www.facebook.com/policies/cookies/

Twitter https://support.twitter.com/articles/20170514

How do I manage my cookie settings?

The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.

Please find below links describing how to do this on some popular browsers.

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Opera
  • Apple Safari

What will happen if you disable some or all of the cookies that BCFS uses?

If you opt to delete cookies or prevent us from placing cookies onto your device, some features of our website may not be as effective or work in the intended manner. To delete or review cookies that are on your device, you will need to go into the settings of your browser and review them.

Find out more detailed information on cookies please visit: http://www.aboutcookies.org or https://ico.org.uk/for-the-public/online/cookies/

Some third parties may allow you to manage their cookies independently. Please refer to the list of other third party cookies in the table above and their respective policy pages for further information.